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	.The Netherlands including overseas .Belgium .Germany .United Kingdom .. .EUROPE .NORTH AMERICA .SOUTH AMERICA .MIDDLE EAST .AFRICA .ASIA .AUSTRALIA & N. ZEALAND

We like to keep things simple. This is also reflected in the simplicity of our ordering process.

Need help with anything? Call us or have us contact you!

The Netherlands	+31-(0)40-2567385 (Headquarters)
United States	+1-347-3097200
United Kingdom	+44-(0)1223-790300
Republic of Ireland	+353-(0)766801100
Belgium	+32-(0)3-8084000
France	+33-(0)975-180600
Sweden	+46-(0)844-680200
Switzerland	+41-(0)43-5081700
South-Africa	+27-(0)12-0048200
Office hours	.
Monday - Friday	09:00 - 21:00 European Time (CET/GMT+1)
Saturday	10:00 - 18:00 European Time (CET/GMT+1)

1. Send us your request

Contact us and please include the following information on the product(s) you are looking for:

• Respective brand, model number and quantity of each product you require
• Intended country of delivery and other relevant information
• Your contact details (name, company/hospital name, phone number(s), (email) address)

2. Providing the requested information

We will provide you with the requested information (usually within one business day when possible). On request we will also be able to provide the insights and support of one of our medical or technical professionals, including medical doctors (M.D.).

And to make things even easier, many products also qualify for fixed economy shipping rates:

• Europe (non country specific)
• The Netherlands and the Kingdom's Caribbean territories
• Belgium
• Germany
• United Kingdom
• Other European countries
• North America
• South America
• Middle East
• Africa
• Asia
• Australia & New Zealand

3. Official quote and order confirmation

After customer's review, all relevant details will be confirmed in an official quote with all applicable terms and payment information. Should anything need to be changed, we will be happy to send you a new official quote. When everything is satisfactory, the order will be confirmed.

4. Shipping

Orders will be shipped out as soon as possible. Whenever CIP shipping is included, a free tracking service and the preparation of relevant standard export documentation is included as well. Special documentation e.g. official COO documentation signed by the Chamber of Commerce and/or the relevant Embassy will be available on request. Contact us for more details.